Introduction

Handy Ronin Cairns (“we,” “our,” “us”) is dedicated to safeguarding your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and other relevant regulations.

  1. Information We Collect
    We collect the following types of personal information:

Name: To identify you and personalize our services.
Email Address: To communicate with you, send updates, and provide service information.
Phone Number: To contact you for service-related matters and inquiries.
Address: To deliver our services and manage appointments effectively.

  1. How We Collect Your Information
    We collect personal information through:

Direct Interactions: When you fill out forms on our website, contact us via email, phone, or in person.
Online Forms: When you request our Handyman or Garden services or sign up for updates.
Service Interaction: During your interaction with our services, such as appointments or service requests.

  1. How We Use Your Information
    We use your personal information for:

Service Provision: To provide and manage our Handyman and Garden services, including scheduling and execution.
Communication: To notify you about service updates, confirm appointments, and respond to your inquiries.
Customer Support: To address any issues or concerns you might have regarding our services.
Marketing: (If applicable) To send you promotional information about our services, subject to your preferences and consent.

  1. Disclosure of Your Information
    We may share your personal information with:

Service Providers: Third-party vendors or contractors who assist us in delivering our services (e.g., subcontractors for specific tasks). These parties are bound by confidentiality agreements.
Legal Obligations: To comply with legal requirements, such as responding to lawful requests from public authorities or enforcing our terms and conditions.
Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction.

  1. Data Security
    We implement appropriate security measures to protect your personal information, including:

Physical Security: Secure facilities and access controls to prevent unauthorized physical access.
Electronic Security: Encryption of data during transmission and storage, use of secure servers, and regular updates to security protocols.
Managerial Security: Staff training on data protection and access controls to ensure that only authorized personnel can access personal data.

  1. Cookies and Tracking Technologies
    We do not use cookies or similar tracking technologies on our website.
  2. Overseas Disclosure
    We do not transfer your personal information to recipients outside Australia. If this changes, we will ensure that any overseas recipients comply with equivalent privacy standards or have agreed to protect your data in accordance with Australian law.
  3. Access and Correction of Your Information
    You have the right to:

Access: Request access to the personal information we hold about you.
Correction: Request correction of any inaccurate or incomplete personal information.
Deletion: Request deletion of your personal information, subject to certain legal exceptions.
To exercise these rights, please contact us at the details provided below. We will respond to your request within a reasonable period.

  1. Changes to This Privacy Policy
    We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and significant changes will be communicated to you through email or other means.
  2. Contact Us
    For any questions, concerns, or to exercise your rights regarding this Privacy Policy, please contact us:

Handy Ronin Cairns
Address: 22 Bunting Street, Bungalow 4870 QLD
Email: jun@handyronincairns.com.au
Phone: 0434048541
Effective Date: 04/09/2024